Terms and Conditions
This website, located at www.womensaid.org.uk, and the Members’ Area and Survivors Forum (each as defined below) (collectively, the “Site”) is owned and operated by the Women’s Aid Federation of England, a company limited by guarantee registered in England (registration number: 3171880), whose registered office address is at PO Box 3245, Bristol, BS2 2EH, and a registered charity in England (charity number: 1054154) (“Women’s Aid”, “we” or “us”).
Access to our Site
The Site is designed to allow you to access information, our directory of consultants (if you are registered for access to our [Members’ Area]) and the community site where you can discuss your experiences with other users (the “Survivor’s Forum”).
We cannot guarantee that the Site will operate continuously or without interruptions or will be error free. For this reason, we will not be liable if for any reason our Site is unavailable at any time or for any period. Access to the resources on our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide without notice (see below). You must not attempt to interfere with the proper working of the Site and, in particular or in order to access all or any part of the Site, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, device, server, website, router or any other Internet connected device.
If you are provided with a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. You are responsible for any and all activities that occur under your password or account. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly reset your password.
The information and products shown on the Site are not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. If accessing the Site or using of any material or content on the Site infringes any applicable law in your jurisdiction(s), you are not authorised to access or use the Site and you must cease use immediately.
Reliance on information posted
The information resources and forums on our Site are intended for general information purposes only and are not intended to provide specific advice to any user, or legal or medical advice of any kind, and as such you should not rely on any information or advice provided on or through the Site.
Commentary and other materials, including our directory of consultants and on the Survivor’s Forum, posted on our Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to our Site, or by anyone who may be informed of any of its contents.
Changes to our Site
Materials and content on the Site are protected by copyright laws and other intellectual property rights. We or our licensors are the owner of all intellectual property rights in the Site and any materials or content published or appearing on, or available or distributed through, the Site (including but not limited to all text, graphics, logos, names, artwork, photographs, videos, messages, software and/or code) (collectively, the “Materials”). You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any Materials available or published on or downloaded from the Site without our prior written consent.
You acknowledge and agree that any Materials, questions, comments, suggestions, ideas, feedback or other content or information published by you on, or submitted to you via, the Site, including the Members’ Area and the Survivor’s Forum (“Submissions”), are non-confidential and you hereby grant to Women’s Aid a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable and unrestricted licence to use, copy, reproduce, modify, publish and disseminate these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
Women’s Aid has made reasonable efforts to ensure that the contents of this Site are accurate and up-to-date. However, we do not represent, warrant or guarantee that the content on our Site, including without limitation any Materials, are accurate, complete or up-to-date. We also do not warrant or represent that the information or materials (including without limitation the Materials) available on or through the Site will meet your particular requirements or needs or that access to, or use of, the same will be uninterrupted or completely secure. The information contained in the Site, including without limitation any Materials, may contain inaccuracies or errors. We are not required to update the Site or to correct any inaccuracies which may become apparent, but will be entitled to do so is we wish without notice to you.
Women’s Aid will not accept liability for any loss or damage or convenience arising as a consequence of any access to or use of or the inability to access or use any this Site or any information available on through this Site including without limitation any Materials, Women’s Aid Trade Marks or Third Party Trade Marks. Visitors who use this Site and rely on any information (including without limitation any Materials) available on or through this Site do so at their own risk. The Site and all Materials available on or through the Site are provided on an “as is” basis and “as available” basis, for general information purposes only and without any promises, conditions, warranties or other terms of any kind.
If you notice any errors in the information (including without limitation any Materials) given on our Site please contact us.
Limitation of Liability
You expressly understand and agree that, to the extent permitted by law, Women’s Aid will not be liable for any indirect, incidental, special, consequential, exemplary damages, or damages for direct or indirect loss of profits, or loss of goodwill, use, data or other intangible losses (even if Women’s Aid has been advised of the possibility of such damages), whether based on contract, tort, negligence, strict liability or otherwise, resulting from: (i) the access to or use of or the inability to access or use the Site and/or any of the Materials, Women’s Aid Trade Marks, Third Party Trade Marks or other information or services made available through the Site; (ii) unauthorized access to or alteration of your transmissions or data; (iii) statements or conduct of any third party on the Site; or (iv) any other matter relating to the Site.
Where our Site contains links to websites and resources provided by third parties, these links are provided for your information only. When you access any other website you understand that it is independent from us and that we have no control over the contents of those websites or resources, and accept no responsibility for the availability, accuracy or content of these websites or resources or for any loss or damage that may arise out of your use of them. Access to third party websites is entirely at your own risk. You should read any terms and conditions applying to the use of any third party website that you visit and address any complaints or queries relating to such websites to the operator of that website. A number of third party websites linked to the Site are to trustworthy institutions and societies and the content available on such websites may be a helpful source of information. We hope that the third party websites linked via this Site are useful, however we can accept no responsibility in respect of any third party websites or any information contained therein.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any Materials available or published on or through the Site, or any website linked to the Site.
We will not be liable for any failure or delay resulting from any condition beyond our reasonable control, including but not limited to governmental action or acts of terrorism, pandemics, epidemics, earthquake, fire, flood or other acts of God, labour conditions, power failures, and Internet disturbances.
Additional Terms and Conditions
Members’ Area Terms & Conditions
Members Area Terms & Conditions
Survivors’ Forum Terms & Conditions
Survivors’ Forum Terms and Conditions
Live Chat Safeguarding and Confidentiality
Your chat is confidential. You do not have to tell the support worker anything you don’t want to, and you do not have to give your name or location. Our Live Chat service is designed for privacy and we do not have access to IP addresses for chats unless we have a serious safeguarding concern. More information on this can be found in the Live Chat Safeguarding and Confidentiality statement.
Data protection and privacy
Linking to our Site
You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Jurisdiction and applicable law
Last updated 24 May 2022.