A four-year evaluation led by academics at the University of Central Lancashire (UCLan), in partnership with Bangor University, the University of East London and Manchester Metropolitan University, has revealed the need for flexible domestic violence and abuse services that are more tailored and responsive to survivors’ changing needs.

The research, published in a report today, analyses how domestic abuse support services in the UK can become more accessible to those that need them. The report is published by Women’s Aid and SafeLives, two charities that collaborated with survivors of domestic abuse over a period of five years to develop and deliver their Roadmap Programme across England.

The evaluation, which was carried out between 2017 and 2021, involved interviews and surveys about the experiences of 300 women and 70 children affected by domestic violence and abuse, spanning five sites across England.

Researchers found that survivors of domestic abuse valued services that were survivor-centred and enabled them to choose the pace and type of support they received, and that many needed help with parenting as well as support in their own right.

When direct support was provided for children who had lived with domestic abuse, it could assist their mood, sleep, physical health and reduce their fear and anger. The study found examples of children who received support from Roadmap services successfully navigating key transitions in their lives:

 ‘[My worker] really helped me. I feel more secure and I know people will listen to me and what I want more. I think I am more confident.’ (Child, SafeLives Co-Produced Pilot)

The research also highlighted improvements in safety, coping and confidence and mental wellbeing for women and children using the services provided by Women’s Aid and SafeLives:

‘My mental health has obviously got a lot better…I’m not waking up every morning feeling like I’m going to be sick, fearful.’ (Survivor, SafeLives Co-Produced Pilot)

These findings will contribute to the development of statutory guidance on the UK government’s new Domestic Abuse Act, which became law earlier this year.

This was enhanced by the use of Community Ambassadors – many of whom are survivors – who provide information and signposting to those experiencing domestic abuse in their local communities. This Ambassador reported how she had successfully assisted a woman who needed to leave her abusive partner:

‘…by 8 o’clock that night, she was on her way to freedom.  It was amazing, she was really grateful for what I’d done and I felt proud…’ (Women’s Aid Ask Me Ambassador)

Roadmap staff also provided training for frontline workers who encountered domestic abuse in their work. This training improved professionals’ knowledge and confidence in responding to domestic abuse and staff employed in benefits offices, housing and children’s social care benefited from this training. However, health services were less likely to take up the training and were less likely to work collaboratively with Roadmap services.

Professor Nicky Stanley, from the Connect Centre for International Research on Interpersonal Violence and Harm at the University of Central Lancashire (UCLan), said:

“This extensive research demonstrates the vital role that specialist domestic abuse services play in supporting survivors and helping them to rebuild their lives.”


“Many of the women using Roadmap services had high levels of health and mental health needs, indicating the importance of good communication between health services and domestic abuse organisations. We’d recommend that the 2014 NICE Guidelines on domestic violence and abuse are revisited and updated to provide up-to-date guidance for health professionals and encourage them to collaborate with domestic abuse services.”


Farah Nazeer, CEO of Women’s Aid, said:

“Survivors’ voices will always be at the heart of our work and this research shows the vital importance of listening to them so we can support each survivor, helping her rebuild her life. No two survivors will have the same experience of domestic abuse and responses must reflect our understanding of this.


It is crucial that our findings contribute to the statutory guidance on the government’s new Domestic Abuse Act. By listening to the individual needs of each survivor, including their mental health, wellbeing needs and providing parenting support, our response can be more accessible to every survivor who needs our support.”

Case study

This woman had been signposted to the Women’s Aid VOICES service, provided by a domestic abuse organisation, by a member of her local community.  At the start of the intervention, she had regular brief chats with workers by telephone, but she didn’t want further involvement until she felt ready to leave her partner; this point came after a period of six months. At this time, she was assigned a key worker, and described feeling ‘relieved’ that she would have one person to support her throughout the process. Input from the worker gave her ‘the confidence and the strength’ to leave safely, and this occurred three months after being assigned to the VOICES worker. She described feeling fully in control of this process:

It went at my pace, completely at my pace.  I was not pushed to do anything any quicker.  I was not held back at all.  It was completely, she just worked with me and supported me and we went exactly at the pace I wanted to go.

The intervention aimed to support the survivor to recognise what she needed, and the type of support required to help her progress.  She described how, as a result of being able to communicate effectively with her worker, feeling listened to and understood, they were able to collaborate on a plan to enable her to leave safely:

I mean she’s really helpful at understanding what I was going through and helping me…That was all very, very helpful, at managing situations.  And she gave me the confidence that I would be able to get out of that situation. 

Regular and consistent contact with the worker was highly valued and the survivor described feeling that her worker ‘was always available and always there whenever I needed her to be’.  Being provided with information about different sources of support strengthened her capacity to leave by providing her with a ‘network of support’.

Having been supported by VOICES staff to leave her abusive partner, this survivor was now living in her own home with her young child and had started to retrain for a new job.  She described feeling liberated and optimistic about their future:

I’m doing studying, there’s so much, there’s everything that I do, every minute of the day is stuff that I do and I can do.  I can do things when I like, I can do what I like.  I go out with my friends, you know….and I keep reminding myself, I can do all this stuff now. 

Although she felt well supported by the service as a whole, she reflected that it was the relationship she had with her individual worker that was key to her being able to achieve change:

I know that I could have phoned [the service]. If I’d never been given [her] as a key worker, it wouldn’t have been anywhere near as good.  She’s been pivotal in changing my life. 


Notes to editors

  • The research team was led by Professor Nicky Stanley, University of Central Lancashire (UCLan), working with researchers from Bangor University, the University of East London and Manchester Metropolitan University.
  • The Roadmap Programme was delivered in five sites across England over a period of five years with funding from the Big Lottery’s Women and Girls Initiative.
  • If you are worried that your partner, or that of a friend or family member, is controlling and abusive, go to www.womensaid.org.uk for support and information, including Live Chat, the Survivors’ Forum, The Survivor’s Handbook and the Domestic Abuse Directory. Live Chat is open from 10 am – 4 pm on weekdays and 10am-12pm on weekends for confidential expert support from specialised support workers. Click here to access support and advice.
  • An average of three women every fortnight were murdered by their male partner or ex-partner. (ONS, 2020)
  • For media enquiries please email [email protected] or call 020 7566 2511

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